Digital transformation, the extended global enterprise, and the consumerisation of IT have shifted Identity and Access Management (IAM) to the core of digital businesses. Once used as a means to manage user identities and access to systems or devices, IAM is now employed to uniquely profile users, track their needs and behaviours, and drive efficiency and engagement.
“While digital transformation initiatives deliver significant value, they potentially put more resources at risk and increase the enterprise security threat surface. You have no choice but to play the game of identity,” says John Notman, director, Product Marketing, at OpenText.
The first step is understanding what the company is trying to accomplish. There are often scenarios where companies need to securely connect a large ecosystem of users, such as a bank or insurance company wanting increased security as well as more control and visibility of their customers’ online banking or insurance experiences. Or there could be a need to establish and manage identities for internet-enabled devices within an industrial supply chain.